By using Trace Warrior you agree to these terms. They're written in plain language because we'd rather you read them than not.
Who we are
Trace Warrior is operated from the United Kingdom ("we", "us"). "The service" means the tracewarrior.com website, the free network tools, the monitoring platform, and the API. Contact: support@tracewarrior.com.
Eligibility and your account
You must be at least 16 to create an account. You are responsible for keeping your sign-in method secure and for everything done under your account. Tell us straight away if you believe your account has been compromised. Account information you give us must be accurate.
Acceptable use
You can use Trace Warrior for any lawful network diagnostic purpose, including commercial use. You can't use it to scan or probe systems you don't own or have explicit permission to test. This applies equally to monitors. Only point them at hostnames you have authority over. We block private, loopback, and other reserved addresses as monitor targets to enforce this.
In addition, you agree not to:
- Use the service to break any law, or to harass, disrupt, or attack any network, host, or person.
- Circumvent rate limits, plan limits, or access controls, or probe the service itself for vulnerabilities without our written permission.
- Scrape, wrap, or resell the tools or API as your own service without a written agreement with us.
- Place automated load on the tools beyond what a person at a keyboard would generate, except through the documented API within your plan's limits.
We may rate-limit, suspend, or terminate accounts that breach this section, and where the law requires it we may report unlawful activity to the relevant authorities. You are responsible for any claims arising from your misuse of the service against systems you had no authority to test.
Free tools and fair use
The 32 diagnostic tools are free. Anonymous use is lightly rate-limited to keep them fast; signed-in users get unlimited use on every plan. We may adjust limits to protect the service.
Plans, trials, and billing
Paid plans renew monthly or annually depending on your selection, and are billed by Stripe. New customers get one 14-day free trial of a paid plan, with no card required up front. Returning customers are billed from the start. Cancel before the trial ends and you won't be billed; if no payment method has been added by the end of the trial, the subscription ends and your account returns to the Free plan. Cancel any time from the dashboard; your paid access continues until the end of the current billing period. We don't give partial-period refunds as standard, but if something went wrong, email us and we'll handle it like humans. If we change a plan's price, we'll give you at least 30 days' notice before it affects your renewal.
If a renewal payment fails, Stripe retries it. You keep your paid plan for up to 15 days after the failed renewal, unless Stripe ends the subscription sooner when its retries run out. After that your account moves to Free limits at the next daily check, with the downgrade effects below, including 3-day history retention.
On plan downgrade, monitors over your new tier's limit are auto-paused (oldest monitors keep running). We never block the downgrade itself. Check intervals shorter than the new plan allows are raised to its minimum, public status pages are unpublished if the new plan doesn't include them, and webhook alerts stop if it doesn't include webhooks. On a plan that allows them again, monitors we paused resume as your limit permits, and raised intervals, unpublished status pages, and webhook alerts are restored, unless you changed the interval or the page yourself in the meantime. You can also swap which monitors run within your limit.
Check history works differently. At the next daily prune, the check history and alert records of all your monitors, including paused ones, follow your new plan's retention: 3 days on Free, 14 on Starter, 30 on Professional, 90 on Enterprise. Pruned history is deleted and can't be restored, even if you upgrade again.
Monitoring service
Monitors run on a best-effort schedule: every minute on Professional and Enterprise, every five minutes minimum on Starter, every ten minutes minimum on Free. We aim for high reliability but the monitoring service is provided on the same as-is basis as the rest of the platform. No plan carries an uptime or availability SLA, and support response times shown on the pricing page are targets rather than contractual guarantees, unless we agree otherwise with you in writing.
Alert delivery depends on third parties (email providers, your webhook endpoint, Slack) that we don't control. Don't make monitoring your only line of defence for anything where failure would be catastrophic. We deduplicate repeat alerts and hold back rapid flapping so an unstable check doesn't flood your inbox. Recovery alerts fire when state returns to OK.
Webhooks
When you configure a webhook URL we POST to it on alert events. Slack and Discord webhook URLs receive their native message formats; any other HTTPS endpoint receives a JSON payload signed with HMAC. You are responsible for the security and uptime of the endpoint you provide. For custom endpoints, verify the X-TraceWarrior-Signature header against the per-monitor secret we issue before trusting any payload, and don't point webhook URLs at internal hosts or third-party services without their permission.
Public status pages
When you toggle a monitor to public, the page at /status/<slug> is publicly accessible to anyone with the URL. You are responsible for the content of the monitor name and target you choose to share publicly. We may remove a public status page that infringes a third-party trademark or that we believe is being used to mislead.
Your data and our IP
Your monitor configurations and check history are yours. You can export or delete them at any time; how we handle data is covered in the Privacy Policy. The service itself (code, design, branding, content) is ours and protected by intellectual property law. These terms give you a personal, non-exclusive, non-transferable right to use the service; they don't transfer any ownership.
Suspension and termination
You can stop using the service or delete your account at any time from the dashboard. We may suspend or terminate your access if you materially breach these terms, if required by law, or if continuing to provide the service to you creates a security or legal risk for us or others. Where reasonable we'll warn you first. If we terminate without cause, we'll refund the unused portion of any prepaid period.
No warranty
The tools and monitors are provided as-is and as-available. We work hard to keep them accurate but make no guarantees about availability, completeness, or fitness for any particular purpose. Don't make life-safety decisions based on a DNS lookup or a monitor alert.
Limitation of liability
Nothing in these terms limits liability that can't legally be limited, including liability for death or personal injury caused by negligence, or for fraud. Subject to that: we are not liable for indirect or consequential losses, lost profits, lost data, or business interruption arising from your use of the service; and our total liability for all claims in any 12-month period is capped at the amount you paid us for the service in that period (or £50 if you've paid nothing). This reflects the price of the service: a monitoring plan that costs less per month than an engineer costs per hour can't carry the risk of your whole infrastructure.
Changes to these terms
We may update these terms as the service evolves. For material changes we'll give signed-in users reasonable notice (email or an in-app notice) before they take effect. Continuing to use the service after the effective date means you accept the updated terms. The "last updated" date below always reflects the current version.
The legal wrapper
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except that if you are a consumer you keep any mandatory protections and court access rights of the country you live in. If any part of these terms turns out to be unenforceable, the rest still stands. These terms, the Privacy Policy, and the Cookie Policy are the whole agreement between us about the service.
Contact
Questions about these terms? Email support@tracewarrior.com.
Last updated: 7 November 2026